Rifraf
I know just enough to be a danger to myself
- Joined
- 25 Aug 2013
- Messages
- 1,251
- Age
- 52
After an incident today at work where a customer told me she just has to write a review on some media or other I wanted to see how others feel.
Now don't get me wrong she's pissed that her product broke after just buying it last year and our tech was there in December and she called in today and discovered no one had ordered it. One of my purchasers forgot or otherwise dropped the ball and it never got ordered. She states my department is incompetent and all need fired and she's going to write a negative review.
I'm not uncaring and my customers are my #1 priority (I feel like an idiot even though I didn't do wrong personally, but it's my company you're talking badly about), but I usually find that the customers with the least critical problem are the most..........unreasonable. I get it. I apologized over and over. I rush ordered it. We'll get it fixed. But some people act like it's the end of the world. So she has to write a bad review to let everyone know.
Now maybe I'm weak minded or don't stand up for myself as I can't generally spare the interest to do something similar and for the most part I haven't really been in this situation I guess or one that warrants getting so bent about. But does writing a bad review fill some sort of need that a person is otherwise missing? Do you feel powerful that you put your blistering condemnation of us down in writing for all to see? You still have our product in your home. If something happens down the road you'll call us again to fix it. So what exactly did writing a bad review accomplish? A bit extreme, but if we go out of business then no one will be here to work on your product.
So, do others here write negative reviews? What do you feel it does for you? For others? Would you do it if you had to identify yourself as opposed to being anonymous? If we sell $30 million in product a year and have 10 bad reviews over a $100 part then it can't all be that bad. Yes, I comprehend the damage a bad review does, but damn.
Now don't get me wrong she's pissed that her product broke after just buying it last year and our tech was there in December and she called in today and discovered no one had ordered it. One of my purchasers forgot or otherwise dropped the ball and it never got ordered. She states my department is incompetent and all need fired and she's going to write a negative review.
I'm not uncaring and my customers are my #1 priority (I feel like an idiot even though I didn't do wrong personally, but it's my company you're talking badly about), but I usually find that the customers with the least critical problem are the most..........unreasonable. I get it. I apologized over and over. I rush ordered it. We'll get it fixed. But some people act like it's the end of the world. So she has to write a bad review to let everyone know.
Now maybe I'm weak minded or don't stand up for myself as I can't generally spare the interest to do something similar and for the most part I haven't really been in this situation I guess or one that warrants getting so bent about. But does writing a bad review fill some sort of need that a person is otherwise missing? Do you feel powerful that you put your blistering condemnation of us down in writing for all to see? You still have our product in your home. If something happens down the road you'll call us again to fix it. So what exactly did writing a bad review accomplish? A bit extreme, but if we go out of business then no one will be here to work on your product.
So, do others here write negative reviews? What do you feel it does for you? For others? Would you do it if you had to identify yourself as opposed to being anonymous? If we sell $30 million in product a year and have 10 bad reviews over a $100 part then it can't all be that bad. Yes, I comprehend the damage a bad review does, but damn.